Our client, Jewish Social Service Agency (JSSA), currently seeks a Senior Director – Operations & Business Development who will take a key leadership role on their Executive Team. JSSA strives to be the preeminent coordinator and provider of a broad range of clinical and social services for individuals and families residing in the greater Washington, D.C. metropolitan area who seek help with life's many challenges.
Their mission is to be the first place for the community at large to turn to for clinical and social services of the highest quality that sustain and nurture all who seek assistance.
POSITION OVERVIEW
This senior management and strategic planning position is responsible for three primary areas:
- Ensuring service excellence and operational effectiveness;
- Expansion of JSSA’s services and relationships in the market;
- Maintaining current operations and developing future plans for JSSA’s 18,000 sq. ft. Montrose Road facility.
DUTIES AND RESPONSIBILITIES
Operations and Management
- Oversees the day to day operations of selected Agency departments including: reception, administrative coverage, security, Senior Services and interfaces with IT on site specific needs. Will play a key role in the planning for the Agency’s expansion into the District of Columbia.
- Oversees the operations of existing departments, programs and services as assigned ,including:
- Establishes operational priorities, standards of practice, policies, procedures and protocols and actively participates in Agency Quality Improvement Process.
- Establishes department/program goals and objectives and is responsible for achieving these goals.
- Establishes productivity goals and manages to meet or exceed these goals.
- Interfaces and collaborates with Premier Homecare and across JSSA service lines.
- Manages the day to day work of assigned departments, programs and services across geographic locations:
- Supervises overall functioning of the departments including grant/contract reporting, billing, service delivery, quality improvement, outreach, recruitment and development of staff.
- Directs clinical supervisors, clinicians and clinical consultants to accomplish goals.
- Ensures departments meet or exceed budget expectations.
- Develops strategic plans in collaboration with committee members and staff.
- Facilitates use of consultants and coordinates consultant and volunteer services, as appropriate.
- Promotes maximum use of internal Agency services and community resources.
- Provides current and accurate statistics and ensures timely submission of required forms/reports.
- Carries out managerial responsibilities in accordance with the Agency’s policies and applicable laws:
- Interviews, hires, and trains employees.
- Plans, assigns and directs work.
- Appraises performance, rewards and develops employees.
- Addresses employee concerns and resolves problems.
- Consults with Chief Executive Officer, Chief Operations Officer and Chief Human Resources Officer on Human Resources matters and the implementation of staff development programs.
- Supervises program outcome evaluation efforts and ensures accountability to all funding sources.
- Participates in budget planning, makes recommendations, and establishes controls necessary to ensure compliance with contract and performance requirements of funding sources.
- Participates actively with CEO, COO and Senior Management in strategic planning as well as business/program planning and development.
- Coordinates Agency expansion efforts, as appropriate, in close collaboration with the COO, including conducting feasibility studies, networking with potential partners, strategic and business planning, implementation planning.
- Identifies and develops opportunities for new program offerings and expansion/growth of existing programs and services consistent with assigned departments’ strategic plan. Initiates and implement new programs with the approval of CEO and COO.
- Collaborates with Agency development/grants department in identifying and tapping into new local, county, state, federal and foundation funding opportunities.
- Ensures that programs and services are fully enrolled and that referrals are generated from key agencies, organizations, partners, and community.
- Engages in liaison between assigned departments and Agency administration and other departments:
- Participates in Management team meetings and committee meetings as required.
- Shares information with staff from these meetings, as well as administrative information.
- Coordinates the services of assigned departments with other program and business lines.
- Engages in liaison between assigned Departments and the community and maintains relationships with representatives of funding bodies, civic organizations, trade associations, advocacy and consumer groups, and Jewish communal organizations:
- Encourages and coordinate community outreach in relation to the department’s programs.
- Represents the Agency at community meetings, speaks to groups about the Department's services, etc.
- Promotes closer relationships with community agencies, employers, businesses and service providers and senior living residences.
- Participates in significant and continuing community work, which enhances JSSA's image and impact, such as professional associations and membership on boards and coordinating councils.
- Collaborates with the Marketing Department in developing marketing plans and materials and ensures their implementation and effectiveness.
QUALIFICATIONS
- A minimum of a Bachelor’s Degree (Master's Degree preferred) in a related field of study such as business, public health, public administration or mental health administration.
- A minimum of seven (7) years full-time, relevant operations experience with proven leadership and management, administration and supervisory skills, multi-site management preferred.
- Successful track record in business development, strategic planning, marketing and outreach.
- Demonstrated history of professional growth at progressively more responsible levels.
- Knowledge of the senior services and aging field and expertise in serving the elderly, while not required, would be a plus.
- Demonstrated leadership capacity and business acumen, recognized professional stature, communication skills, ability to prioritize activities and delegate assignments, decision making ability, and ability to work well under pressure.
If you are interested in this excellent career opportunity with a well respected, growing agency and want to be involved in a mission that is having a meaningful positive impact, please email your resume and cover letter to:
Tom Damewood
Management Recruiters – Mid Hudson Valley
tdamewood@mrmhv.com
845-227-3161
