Call Center Customer Support Representatives Jobs in Nairobi Kenya

Call Center Customer Support Representatives

We are a non-governmental organization based in Nairobi with an extensive network of operations countrywide.

We urgently seek to fill the following vacancies in the establishment with dynamic and result oriented individuals.

Specific duties and responsibilities:

• Attend to phone calls with keen phone handling protocols;
• Respond to enquiries, problem or concerns of our callers;
• Ensure that the caller’s concern is accurately documented;
• Create, log and tract contacts that require further action;
• Document the Frequently Asked Questions and forward to relevant department for action;
• Perform other duties as assigned.

Requirement for Recruitment:

• A good understanding of our organization mandate;
• Previous experience in customer service and front desk work;
• Minimum 3 months of working experience in customer care, call centre, front office desk and related field;
• Fluent in English and Kiswahili;
• Must be computer literate.

Terms of employment

CCR will be contracted:

• For a duration of 2 years;
• For a wage of Kshs: 50,000 only per month;
• No other benefits or allowances will be paid to them.

Interested qualified candidates should submit their applications enclosing a detailed Curriculum Vitae, day time telephone contacts, current gross salary, names and contact of three referees, copies of relevant professional and academic certificates and testimonials to the address below, not later than 15 December, 2012.

Preferably by Email:

Gogosimo Health Network
Riverside Drive,Dimension Building
P.O. Box 30253-40213
Nairobi

Forward CVS to:auma.okoth@gogosimo.com

Call Centre Agent Vacancy in Kenya

Company Profile:Our Client is a small sized call centre
 

Position: Call Centre Agent
 

Role: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 

Duties and responsibilities:

• Answering calls professionally
• Responding to customer inquiries
• Researching required information using available resources
• Handling and resolving customer complaints
• Providing customers with product and service information
• Entering customer information
• Processing orders, forms and applications
• Identifying and escalating priority issues
• Routing calls to appropriate resource
• Following up customer calls where necessary
• Completing call logs
• Producing call reports

Competencies:

• No job experience required
• Excellent verbal communication skills
• Ability to articulate one’s thoughts

All interested candidates should send their applications to mycv@myjobseye.com.

Only shortlisted candidates will be contacted

FAO Somalia Call Centre Operator Job

Food and Agriculture Organization of the United Nations
   
Vacancy Announcement No:FAO/32/2012
 

Issued on: 8th August 2012   
 

Deadline for Application: 21st August 2012    

Position Title: Call Centre Operator 

1 Position   

Grade Level: SC-4
 

Contract Type: Service Contract    

Duty Station: Nairobi

Organizational Unit: FAO-Somalia

Duration: 3 Months with possible extension 
 

Eligible Candidates: Kenya & Somali Nationals Only    

Anticipated Start Date: September 2012

Under the overall supervision of the FAO Somalia O-I-C and of the Emergency Coordinator and the Programme Coordinator, and the direct supervision of the Information Management Unit Officer,  the Call Centre Operator will  contribute to efforts that monitor projects outputs against work plan and targets, including those of the Service Providers for the overall FAO Somalia Programmes.

He/ She will:

• Assist in collecting data and information on the activities of each component of the FAO emergency and programme components
• Assist in compiling the data for each components of the emergency and programmes
• Organizes and conducts phone-based surveys for the units utilizing a pre-existing format
• Follow FAO SO survey methodologies and existing formats for data and metadata storage (databases, tools, protocols)
• Be available to receive phone calls from key informants and record data in standard template (green-line calls)
• Enter data received from key informants into FAO SO databases
• Maintain a schedule of surveys and work efficiently towards their completion
• Perform other related duties as required.

Minimum Requirements

• Diploma in a related field
• At least two years of experience working in communications or outreach position
• Ability to effectively use standard MS Office software, especially experience with data entry and management systems.
• Ability to work under minimum supervision.
• Ability to work in a multicultural environment.  

Minimum requirements:

Education: Diploma in a related field.

Knowledge and skills:     

• At least two years of experience working in communications or outreach position. 
• Systematic and efficient approach to work assignments; good judgment and analytical ability; ability to manipulate large data sets; excellent attention to details; communicates with supervisors and colleagues on a regular basis; candid and trustworthy when issues are raised.
• Ability to work under minimum supervision.
• Good knowledge of the UN work system and ability to work effectively with people of different national and cultural backgrounds.

Languages: Excellent knowledge of English and Somali

To Apply: 

Send your application to:
   
Candidates are requested to submit a covering letter quoting the Position Title and Vacancy Announcement No. FAO/32/2012 along with their current/detailed Curriculum Vitae and FAO Personal History (PH) form available at http://fmt.faoso.net/documents/PH_form-Blank.docx . 

E-mail is the preferred means of receipt and the application should be sent to HR-Somalia@fao.org.  

The subject line of the e-mail message should read CONFIDENTIAL – FAO/32/2012.

If making a hard copy submission, the envelope should be clearly marked CONFIDENTIAL – FAO/32/2012 and sent to the following address:

FAO-Somalia
UN-Somalia Ngecha Road Complex
Corner Lower Kabete Road/Ngecha Road
P.O. Box 30470-00100
Nairobi, Kenya.

Applications may also be faxed, again clearly indicating CONFIDENTIAL - FAO/32/2012 in the subject line, to +254-20-4000333.

Applications must be received by the deadline.  

Late applications will not be considered.

Only short listed candidates meeting all essential qualifications will be contacted.

Telesales Executive Job in Kenya (KShs 40K)

Telesales Executive
 

A document management company is looking for a telesales executive.
 

Job Requirements: 
 

- Min 2 to 3 years’ telesales experience
 

- Eloquent and customer-oriented
 

- Good spoken English with Clear Communication Skills
 

- Good working knowledge of Microsoft Office applications
 

- Perseverance and the ability to respect customers' answers
 

- Experience in selling computer software
 

- High level understanding of computer technology
 

Salary:

• Basic Salary of KSH 40,000.00
• Commission of 2 – 4 %based on performance and on software sales only – hence does not include installation, configuration, annual support and maintenance.
• Commission on bulk scanning will be dependent on deal size, scanning of volume over 300,000 documents will be applicable to commission of 1%
• Commission on scanner sales will be 1%

Applications:
 

Please send an up to date CV, stating your current salary, accompanied by at least 3 referee telephone numbers/email addresses to: lynette@summitrecruitment-kenya.com

Only short listed candidates will be contacted. 

Please indicate in your email which position you are interested in.
 

Please do not apply if you do not meet the requirements of the job

Kencall Supervisor/Team Leader Job in Kenya

Supervisor/Team Leader

Description

A Team Leader is charged with creating and managing a customer service team of 10-20 people, who consistently exceeds performance goals for responding to customer inquiries. 

The candidate must have broad leadership competencies and the ability to be successful and to help ensure the success of others.

Key Competencies:

• Leadership skills: ability to listen, provide constructive feedback and support to customer service representatives, to develop strong sense of team and develop CSR’s skills
• Team management skills: conflict resolution, being able to manage employees’ expectations, identifying and implementing strategies for building team effectiveness and cooperation, provide encouragement and inspiration to the team, lead cross-functional teams
• Verbal and written communication skills to provide guidance to team members and to handle customer contact from a variety of sources. Ability to communicate effectively through various communication channels with team members, customers and senior management
• Analytical thinking/problem solving skills: to review and act on performance metrics and address problems efficiently
• Knowledge of contact centre business issues: trends, applications, scheduling, project management and ensuring that customer expectations are met
• Knowledge of contact centre business and management processes, including change management techniques and processes as well as innovative approaches to learning and training

Experience/qualifications:

• 2+ years of related Team Leader/Supervisor experience
• Post-secondary education or equivalent experience
• Customer contact centre experience preferred
• Exceptional understanding and command of the principles of coaching and feedback, with the ability to provide effective feedback across a wide variety of roles, performance situations and employee personalities and learning styles
• Superior interpersonal skills and ability to effectively listen and communicate complex information in a clear and concise manner to motivate and inspire Benefit Specialists to higher levels of performance
• Communicates effectively and appropriately; uses good judgment as to what to communicate and to whom, engages the contributions of people at all levels, embraces diversity and can prepare effective written documents
• Must be able to work well in a team environment
• Bilingual a plus

Note: 

To apply, please go to http://www.kencall.com/cats/careers and apply Online. Applications through any other channels will NOT be accepted.

KenCall Contact Centre Agent Job

Job Title: Contact Centre Agent

Company Profile
 

KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process Outsourcing (BPO) services to organizations worldwide

KenCall offers unrivalled experience in customer care, telesales, technical support, customer acquisition, web chat services and BPO. Its business is built upon world-class technology infrastructure and operations.
 

Job Profile
 

The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution.

Main Responsibilities of the Job:

Provide professional customer service by:

• Listening attentively to customers and responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Working Conditions
 

Hours of work will vary and shift work will be required
 

Agents may be required to sit for long periods of time

Main Skills

• Excellent verbal and written communication skills
• A minimum typing speed of 30wpm (A MUST)
• Ability to learn detailed instructions quickly
• Superior problem solving skills
• A high level of comfort in purchasing and using digital music
• Ability to explain detailed instructions articulately and clearly
• Ability to multi-task effectively
• Technical aptitude

Personal Qualities

• Strong work ethic
• Exceptional customer service skills
• Ability to recognize sales opportunities
• Excellent telephone manner
• A Passion for the music and media industry
• Positive attitude
• Excellent personal grooming
• Clear neutral accent

Qualifications

• An Education background in the arts, preferably music.
• Multi-channel experience is preferred: email/chat/phone
• Knowledge of computer and communication systems
• Experience in customer service environments an asset
• Previous contact centre experience an asset
• International exposure is highly advantageous

Note: To apply, please go tohttp://www.kencall.com/cats/careers and apply Online. 

Applications through any other channels will NOT be accepted.

KenCall Contact Centre Agent Job

Contact Centre Agent

Company Profile

KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process Outsourcing (BPO) services to organizations worldwide. 

KenCall offers unrivalled experience in customer care, telesales, technical support, customer acquisition, web chat services and BPO. Its business is built upon world-class technology infrastructure and operations.

Job Profile

The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution. 

Modeling effective communication skills, contact centre agents must be knowledgeable about the products and/or services of the organization they represent.

Main Responsibilities of the Job:

Provide professional customer service by:

• Being service-oriented
• Listening attentively to customers and responding to customer enquiries in writing
• Anticipating potential needs or problems of customers
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot
• be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Conduct activities in a professional manner by:

• Modeling enthusiasm and interest in well being of organization and its customers
• Determining if problems are within assigned level of authority
• Demonstrate diplomacy when dealing with difficult situations
• Reporting in a detailed and accurate manner
• Operating within the organizational chain-of-command

Exhibit contact management techniques by:

• Establishing and maintain rapport with customers
• Using questioning techniques to guide customer
• Obtaining information from customers in order required
• Diffusing volatile situations
• Managing contact flow in conjunction with various business systems

Communicate effectively by:

• Delivering messages effectively
• Recognizing challenges due to diversity, e.g. language barriers
• Giving full attention to customer
• Confirming understanding by paraphrasing, repeating or reframing what has
• been said
• Keeping message clear and concise
• Adjusting voice and communication style to engage a customer
• Ensuring reports are accurate and sufficiently detailed
• Using appropriate writing style for purpose and audience

Maintain a safe working environment by:

• Understanding the principles of ergonomics in the workplace
• Managing personal wellness
• Following company operating procedures

Working Conditions

• Hours of work will vary and shift work will be required
• Agents may be required to sit for longer period of time
• Agents will spend long periods in front of computer screens

Main Skills

• Excellent verbal and written communication skills
• A minimum typing speed of 30wpm (A MUST)
• Ability to learn detailed instructions quickly
• Superior problem solving skills
• Ability to explain detailed instructions articulately and clearly
• Ability to multi-task effectively
• Technical aptitude

Personal Qualities

• Strong work ethic
• Exceptional customer service skills
• Ability to recognize sales opportunities
• Excellent telephone manner
• A Passion for the music and media industry
• Positive attitude
• Excellent personal grooming
• Clear neutral accent

Qualifications

• An Education background in the arts, preferably music.
• Previous experience in web services, online marketing advantageous
• Knowledge of computer and communication systems
• Experience in customer service environments an asset
• Previous contact centre experience an asset
• International exposure is highly advantageous

Note: 

To apply, please send an email application torecruitment@kencall.com and attach your CV and a brief analysis (300 words max) of the internet Article “Trends in Kenyan Popular Music” by Douglas B. Paterson.

Information Call Centre Agent Job

Our Client, a leading Insurance company in the region, seeks to recruit anInformation Call Centre Agent to effectively achieve its strategic objectives
   
Role Summary

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Tasks and Responsibilities:

• Answer calls professionally
• Respond to customer enquiries
• Research required information using available resources
• Handle and resolve complaints
• Provide customers with product and service information
• Route calls to appropriate resources
• Follow up customer calls where necessary
• Complete call logs
• Produce call reports.
• Build customer’s interest in the services and products offered by the company
• Arrange for the dispatch information packages, brochures etc. to clients and interested parties

Skills and Competencies:

• Communication skills – verbal, written and eloquence
• Knowledgeable and quick in decision making
• Mature,temperament,patience and empathy
• Passion for people
• IT skills including familiarity of CRM solutions
• Good memory, ability to comprehend, captures as well as interprets basic customer information.
• Ability to follow through
• Self-drive initiative
• Sound judgmental powers; ability to manage difficult customer situations
• Attention to details

Education and Experience:

• Business related degree
• At least one year insurance experience
• Progress in Professional qualification in insurance e.g. ACII, COP preferred
• Knowledge in customer service principles and practices
• Knowledge of call centre telephony and technology
• One year experience in sales and marketing and customer service

How to Apply:

If you are qualified and up to the challenge, please apply viawww.altimaafrica.com/careers.php. 

Deadline for application is Thursday 24th May, 2012. 

Please note that only qualified candidates will be contacted.

Sphere Business Africa Call for Consultants

Sphere Business Africa (Sphere) is a professional services consultancy company incorporated and registered in Kenya with offices in Nairobi.

Our clients include the small and medium sized enterprise sector, development agencies, government agencies and non government agencies throughout the greater Eastern and Southern Africa.

Sphere is seeking part time and on call consultants with expertise in at least one of these areas

• entrepreneurship training
• financial product development and testing for financial institutions
• institutional assessment and quantitative research
• strategy development and implementation

Interested candidates should submit a detailed CV with references, full address and contact telephone number(s), along with a cover letter clearly stating their area of expertise by Monday 24th October to:

Human Resources
e-mail to: hr@sphere.co.ke 

Service Desk Supervisor Job - Horizon Contact Centers

Service Desk Supervisor

Key Responsibilities

• This function Includes Service Desk Function & Incident Management process.
• Managing and supervising Service Desk analysts
• Proposing and agreeing on scope of Service Desk function and Incident management process
• Updating of Incident management procedure documents, including procedures for major incident handling.
• Monitoring of all calls logged with the Service Desk
• Reporting on Service Desk operations and performance
• Providing management reporting on incident management process
• liaising with IS support Managers in ensuring quick resolution of major incidents
• Communicating with Customers on status of incident resolutions
• Preparing the daily workforce shift

Minimum Requirements

• 3-5 years of professional IT work experience in a dynamic office environment.
• 2 years in a similar position of supervision or team leader
• Bachelor's degree in IT from a reputable university or equivalent.
• ITIL Certification and good working knowledge would be an added advantage.

Application procedure:-

To apply for this position, please log on towww.horizoncontactcenters.com

Horizon Contact Centers Finance Manager Job

Reporting to the Chief Executive Officer theFinance Managerwill be responsible for, but not limited to the following responsibilities;

Duties and Responsibilities

• Preparation of monthly, quarterly, half yearly and annual financial reports
• Providing an interpretation of financial information
• Monitoring cash flows and using the same to predict future financial trends
• Formulating strategies to be used in the long-term financial plans for a business entity
• Formulating strategic and long-term business plans in conjunction with the Chief Executive Officer.
• Developing management mechanism in the finances department for purposes of minimizing the financial risks
• Reviewing and evaluating cost reduction opportunities open to the firm
• Managing the accounting and monitoring systems for the company's finances
• Working with auditors, both internal and external
• Developing good working relationships with professionals such as bankers, auditors or statutory organizations for the benefit of the firm
• Managing the firm's budgets
• Making contacts and looking for new sources who can finance the firm's debt facilities
• Review collection reports to determine the status of collections and the amounts of outstanding balances (Accounts receivables management)
• Managing a successful balance of Debtors vs Creditor days.
• Communicate with shareholders, directors and other investors to provide information, and to raise capital.
• Prepare financial and regulatory reports required by laws, regulations, and boards of directors and ensuring compliance.
• Establish procedures for custody and control of assets, records, loan collateral, and securities, in order to ensure safekeeping.
• Handling all tax matters
• Payroll processing and payment.
• In charge of facilities and procurement.

Education and Qualifications

• A first degree from a recognized University
• Professional qualification such as CPA (K), ACCA, CA,
• MBA an added advantage
• Working Knowledge of accounting packages such as Quickbooks, Tally etc.

Application procedure

To apply for this position, please log on towww.horizoncontactcenters.com

Closing date: Friday, 13th May 2011

Call Center Representatives

Call Center Representatives

Only Ugandan citizens will be considered

Large IT global organization is seeking Call Center Representatives to work in a busy, fast-paced environment.

Job Purpose: To communicate with customers and staff in a professional manner to ascertain the customers needs for product and delivery times.

Job Requirements:

• 1 to 2 years experience in a call center or customer service environment
• Problem solving skills
• Proficient use of keyboard, alpha and numeric
• Strong verbal and written communication skills
• Possess strong organization skills
• Fresh graduates highly encouraged to apply.

If you feel you have the necessary skills and qualifications for this position, please respond with your CV and salary requirements to: hrtechrecruiter@gmail.com

Only Ugandan citizens will be considered.

Horizon Contact Centers Data Capture Clerk Job in Kenya

Position Summary

To accurately capture data with speed and high levels of accuracy, this includes interpretation of handwritten information from scanned documents.

Minimum requirement:-

• Tertiary education.
• 35 words per minute with 97% accuracy.
• Minimum of 5 years experience in data capturing preferably in accounting, banking.
• Ability to maneuver the keyboard without looking at the keys, whilst reading and capturing information from the computer screen.
• Focus will be on producing quality work.

Application procedure

To apply for this position, please log on to www.horizoncontactcenters.com

Closing date: Friday, 18th February 2011

Sustainable Livelihoods Programme Accompanier

Diocese of Tombura-Yambio / Western Equatoria 

Job description 

Job purpose:  The post holder will provide technical support to the Catholic Development Office, Diocese of Tombura-Yambio / Western Equatoria for the timely and effective delivery of its Sustainable Livelihoods Programme, ensuring demonstrable impact resulting in enhanced food security for beneficiary communities. Programme activities focus on agriculture extension services, livestock, and market / micro-enterprise development, providing beneficiaries with skills and inputs that will strengthen their livelihoods assets, and help (re-)build economic and social interaction between diverse communities. The programme targets returnees, and host communities. The post holder will work closely with partner staff to ensure that activities are implemented in an integrated and context-appropriate manner that contributes to peaceful inter-community interaction and in accordance with “Do No Harm principles”. 

Job Location: Yambio, Diocese of Tombura-Yambio / Western Equatoria. This post will require frequent travel within Western Equatoria, and occasional travel to Juba. 

Accountability: The Programme Accompanier shall be accountable to Caritas Austria programme manager (based in Vienna). ToR explaining the management relationships between these three parties will be provided. The Programme Accompanier will liaise closely with the Catholic Development Office, Diocese of Tombura-Yambio Livelihoods Co-ordinator, the CAFOD Sustainable Livelihoods Programme Officer, in as far as technical aspects of the programme is concerned focussing on partner capacity building at staff and organisational level, documentation and sharing of lessons learnt, development of quality proposals, advocacy initiatives, coordination internally and with other players in the state. 

KEY RESPONSIBILITIES 

Programme Management and Capacity Building

• Support the Diocese of Tombura-Yambio Livelihoods Co-ordinator to develop and review periodic activity work plans for programme staff to ensure timely implementation of programme activities.
• Support Diocese of Tombura-Yambio Co-ordinator to supervise and coordinate the day-to-day implementation of programme activities with partner staffs, farmer groups as well as with other key stakeholders in the area.
• Assess the capacity needs of partner staff, and in consultation with the Caritas Austria Programme Manager and CAFOD Sustainable Livelihoods Programme Officer, implement capacity building activities.
• In consultation with Caritas Austria Programme Manager and the CAFOD Sustainable Livelihoods Programme Officer, ensure that learning and best practices are incorporated into programme delivery.
• Develop relevant activity monitoring tools to capture data to ensure the appropriateness of the programme and gauge programme impact. Ensure documentation of lessons learnt and best practices to be shared with relevant stakeholders.
• In consultation with Caritas Austria Programme Manager and the CAFOD Sustainable Livelihoods Programme Officer, assist partner staff in the production of high quality project proposals.
• Ensure that relevant, high quality and timely programme reports are prepared.

 Programme quality, systems and standards

• Support the Catholic Development Office, Diocese of Tombura-Yambio Livelihoods Co-ordinator to ensure beneficiary identification based on need and vulnerability.
• Provide technical support and guidance to partner staff for the delivery of a high quality food security and livelihoods programme.
• Coordinate and ensure high quality standards of trainings and technical support offered to the farmer groups by the Extension Workers.
• Work with the CAFOD Disaster Risk Reduction (DRR) Advisor, Sustainable Livelihoods Programme Officer and Emergency Response Officer to integrate DRR into programme activities.
• Liaise with the HIV & AIDS Programme Officer to mainstream HIV within the livelihoods programme.
• Liaise with the Peace & Reconciliation Programme Officer to ensure conflict sensitivity in programme design and implementation.

 

Representation and communication 

• With the Catholic Development Office, Diocese of Tombura-Yambio Livelihoods Co-ordinator, jointly represent Caritas Austria and Diocese of Tombura-Yambio in State and County sector co-ordination meetings.
• Support the development of supporter communications materials, including collection of case studies.
• Build and strengthen relationships with sister agencies and agencies of strategic importance.

 

A commitment to Caritas Austria’s Vision, Mission and Values is essential for all staff. 

BACKGROUND 

Caritas Austria Mission:  to promote human development and social justice in witness to Christian faith. 

Caritas Austria sees its work in terms of partnership between Catholics in Austria and communities in developing countries. Caritas Austria funds projects and programmes in over 55 countries and also responds to emergency needs. Funds are raised through the Catholic Church in Austria, from individual donors and grants from the Austria Government, European Union and other institutional donors. At the same time, Caritas Austria promotes an understanding of the problems of under-development and its underlying causes. Caritas Austria is an integral and committed member of the Caritas Internationalis Federation and CIDSE. Caritas Austria works in collaboration with CAFOD and CRS. Under the Strategic Framework 2009-13, the key areas of focus for Caritas Austria are: Livelihoods / Agriculture and Children. Gender and civil society capacity building are cross-cutting issues across all Caritas Austria work. 

SUDAN: Caritas Austria has been working in Sudan since more than 15 years in livelihoods and children’s projects. 

HOW TO APPLY

An application form can be downloaded on CAFOD website www.cafod.org.uk/jobs Completed application forms plus proof of Sudanese nationality should be submitted to ptako@cafod.org.uk applications not accompanied with Sudanese nationality documents will not be considered.  

CLOSING DATE: 25^th February 2011 and interviews are scheduled for 4^th March 2011 in Juba. If you do not hear from us by the interview date consider your application unsuccessful.

TELEPHONE SUPERVISOR HEADQUARTERS (1 POST)

GRADE: TPGS 5

STATION: Headquarters

Reporting to: Senior Communications Officer

TERMS OF EMPLOYMENT: Contract for Unspecified period

REQUIRED QUALIFICAnONS AND EXPERIENCE

1. Form IV/VI

2. Ordinary Diploma in Telephone Operation! Customer Carel Communication Skills

3. At least three years experience in a related field in a similar position at a reputable organization.

DUTIES:

1. Supervises PABX roster for Telephone Operators;

2. Operates the TPA-PABX;

3. Ensures timely, efficient and effective telephone services

4. Receives and directs telephone calls from the general lines to appropriate officers;.

5. Supervises the maintenance of telephones, and Fax installations and ensure their security;

6. Makes requisitions for prepaid cards for the telephone services.

7. Carries out trouble shooting of the telephone systems to try and identify faults before calling the technicians for rectification I,

8. Attends to all problems j;Oncerning telephone services at the i'PA

9. Ensure maintaining of telephone Call log;

1 D.- Provides information for budgeting on telephone

11. Maintains and updated the internal telephone directory.

12. Records & charges for private calls

13. Liaises with OMS and Secretaries to infolT!) them of calls in waiting so that they can arrange for alternative routing if the boss is busy.

14. Performs any other duties as may assigned from time to time

REMUNERATION.

Attractive salary within TPA Salary Scales/Grades as indicated against the post will be offered to selected candidates.

MODE OF APPLICATION AND ADDRESS

All applications enclosing curriculum vitae, photocopies of certificates, testimonials, names and addresses of two referees should be addressed to:

The Director of Human Resources Development & Administration Tanzania Ports Authority P.O. Box 9184 DAR ES SALAAM.

Deadline: 14 FEB 2011

Vacancies by Personnel Resource

Be a Part of the Winning Team

At Personnel Resource, we continuously seek to merge great talent with amazing career prospects. We believe in the potential you possess and consequently make it our goal to ensure that your talent is utilized and nurtured to inspire greatness.

Our Client shares in our convictions and is therefore offering you the opportunity of a lifetime. As a leading Telco provider, our Client welcomes you to be part of the winning team and to play your role taking the industry to new and unimaginable heights.

Below are the various available positions; each is tailor-made to match the unique qualities that define the role to the ideal candidate, so take a moment and find out if you are that individual.

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» Head of Platinum Customer Service Experience

Platinum Customers are a valuable asset in terms of their value to the business. This person will provide the leadership for defining and operationalising the strategy for the Platinum Customer Base of the Business, which comprises of postpaid customers, high end Diamond and Platinum customers.

Click here for more information

» Head of Risk and Credit

One of the key activities our client wants to undertake is the Risk & credit portfolio. Right credit policy makes a large impact on bottom-line of the business by striking a right balance between risk reduction and revenue opportunities. This person will provide the leadership for defining and Operationalising the Strategy for Risk & Credit for their postpaid customer base.

Click here for more information

  Business Analyst / Project Manager

The purpose of this role is to serve as a liaison between the business and organizations in the implementation of solutions and enhancements to existing applications supplied by the business.

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» Manager Sourcing Services and Products

The purpose of this job role is to lead and anchor strategic sourcing and contracts for products in the categories of products S&D, marketing, CPE, SIMS and RCV amongst others; ensure best value for money spend; work towards building a vendor eco-system.

Click here for more information

» Head  of Contact Experience (Service Recovery)

The purpose of this role is to plan and strategies Customer Interface service recovery and complaint Management mechanism including financials, which delights end customer and thus achieving organization vision of loved by more customers. The core job involves mapping customer experience requirements Vs capabilities across Africa continent.

Click here for more information

  Head of Inbound Contact Experience (Post Paid)

This person must be able to draft strategic policies and experience oriented programs, execution of the programs and centrally manage day to day CE operations in all the countries. Furthermore, delivery of business KPIs like Financials, customer experience, strategic projects, revenue generation through up sell and process compliance.

Click here for more information

» Head of Inbound Contact Experience (Pre Paid)

As the Head of Inbound Contract experience, this person must also be able to draft strategic policies and experience oriented programs, execution of the programs and centrally manage day to day CE operations in all the countries. Furthermore, delivery of business KPIs like Financials, customer experience, strategic projects, revenue generation through up sell and process compliance.

Click here for more information

» Partner Relationship Management

You will be responsible for our clients approved partner list; satisfying partners and the client body; the high level of performance of partners; fair selection of partners, and establishing performance score cards.

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» Application Management L1

This individual must ensure understanding business impact associated with problems and keeps the customer informed as part of the resolution process. They should be able to retain ownership of customer issues until resolved, escalated or accepted by another individual

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» Application Management L2

This person must be able to work together with other local technical groups in order to resolve customer issues effectively. Provide assistance to team members and achieve individual and team tasks. Work together with external technical groups in order to resolve customer issues effectively.

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» Infra Management L1

This person must have a thorough understanding of the OS and applied software in use.

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» Infra Management L2

This person must have a thorough understanding of the OS and applied software in use.

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Application is a fast and easy process!

Do you believe that you are the right person for the job?  Simply upload your CV into our database and we will do the rest.  

Do you know someone who fits the bill? Share this email TODAY to your friends and family and make one of the most positive impacts to their lives.

For more opportunities, visit our website by following this link.

If you would like to speak to a member of our team, we are a simple phone call away.

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CONTACT DETAILS:

P.O. Box: 53343 - 00200, Nairobi, Kenya.
Phone: +254 20 397 2000, Mobile: +254 73 644 4560
info@personnelresource.com, www.personnelresource.com

Outbound Sales Agent Vacancy

Outbound Sales Agent – Are you the one?

Our Client an International Call Center is looking for Outbound Sales Agents.

As an Outbound Sales Agent your role will include calling previous or existing customers and selling them the various products by establishing relationships and building a great rapport and finally getting that sale.

You will be in a target driven environment and up selling to customers.

Education and experience:

• Bachelors degree/College Diploma
• 1-2 years work experience in Sales environment
• Candidate must possess an assertive, strong and positive personality
• Strong personality and selling skills
• Candidate must be willing to work shifts and holidays
• Good command of the English language with neutral, crisp accent
• Computer literate and Proficiency in MS office * Candidate must have excellent verbal communication skills
• Experience in Outbound Sales to the UK is an added advantage but not required.

Key competencies and attributes:

• Strong Communicator
• Team player
• Passionate Driven and compassionate
• Hard Working, Self Motivated, and Desire to succeed
• Good listener
• Results & target driven
• Friendly & professional telephone manner
• Excellent objection handling skills
• Excellent interpersonal & communication skills
• A positive, professional and flexible attitude to work
• Motivated & enthusiastic

If you meet the above requirement s; please send email to: jobs@eastaffingsolutions.com (Ensure you indicate the Job Title i.e. “Outbound Sales Agent” in your subject line, ONLY MS word applications or PDF files will be considered).

Application Closing Date: January 31, 2011

*Please note that East Africa Staffing Solutions does not charge applicants to apply for job, attend an interview or keep your CV on our database. Report any incidences through email provided.