VACANCY-CUSTOMER SERVICE EXECUTIVE

Bollore Africa Logistics is the leading integrated logistics network in Africa. 

We are a key player in port activity and a specialist in terrestrial transport as well as an expert in tailor-made logistics solutions.

An exciting and challenging career opportunity has arisen in our Airfreight Department. We invite applicants who are performance driven, possess excellent transferable skills and demonstrable track records of achievement in past roles.

Based in Nairobi and reporting to the Airfreight and Courier Manager, the successful applicant will be responsible for the following key result areas:-
1. Prepare export documents
2. Check, verify and allocate supplier invoices for export
3. Coordinate air export shipment collection and delivery to the airport
4. Advise clients on the status of their shipments
5. Maintain export files
6. Bill customers
7. Prepare periodic airline return reports
8. Prepare periodic statistics for the department
9. Compile monthly payment reports for allocated accounts
10. Guide the sales team on preparing quotations to clients

The applicant should possess the following qualifications:-
• Diploma in Public Relations/Social Sciences
• Knowledge in IATA
• Must have at least 2 years experience in the Logistics industry in Customer Service and documentation.
• Be computer Literate
• Excellent verbal and written communication skills.

Interested candidates should submit their applications and CV to Kenya.hr-recruit@bollore.com by 15th August 2013

Customer Relations and Sales Trainer Job in Nairobi

CAP Youth Empowerment Institute Kenya, is supported by MasterCard Foundation, was established to provide Basic Employability Skills Training (BEST) for disadvantaged youth in the society with particular focus on women to get equitable, qualitative learning and access to promising labour market oriented opportunities, savings and credit that support their pathways to safe and positive futures. 

The key purpose of the organization is to assist 10,000 disadvantaged youth to make informed choices, develop labour-market oriented employability skills and access job placements, savings and enterprise development support. 

About the position 

Successful candidate will be based in our Nairobi Centre as aCustomer Relations and Sales Trainer. 

Successful candidate must be willing to relocate to Nairobi. 

The right candidate must be self-driven who can work with minimal Supervision.

Job Responsibilities 

• We are looking for people who have pride, passion and energy, but mostly love TEACHING. 
• Take responsibility for the quality of teaching delivered. 
• Guidance and skills development to ensure that standards are maintained and improved. 
• To act as a personal tutor to CAP students. 
• Developing, customizing and Delivering Sales and Marketing curriculum. 
• Assist students get internships and placements. 
• Link the youth with potential employers. 
• Adequately equipping the students with Sales/Marketing/Customer Relations skills. 
• Assist in the design and preparation of materials, resources and information to be used in respect of programmed delivery. 
• Carry out monitoring, guidance, support and mentoring of the learners and take action as required. 

Competencies required 

• Ability to meet deadlines and handle diverse tasks simultaneously using prioritization. 
• Strong oral and written communication skills. 
• Strong interpersonal, leadership, and motivational skills. 
• Excellent Presentation skills. 
• Dynamism, creativity and flexibility. 
• Networking skills a must. 
• Must be flexible.  

Requirements

• One (1) year working experience in Sales/Marketing, Customer Relations, PR.
• Past experience as a Trainer is desirable. 
• Must be mature and with the right attitude. 
• Must have relevant training in Sales/Marketing/Customer Relations. 
• Aged 25 to 33 years. 
• Must be passionate about working with young people.
• Degree in PR, Marketing, Mass media, Customer relations.

How to apply
 

To express interest in this opportunity, send your CV to hrcapyei@gmail.com by 20th April 2013.
 

Cover letter should be pasted on the body of the email and not as an attachment.

Applicants are required to quote their current and expected salary. 

Only short listed candidates will be contacted.

CIC Insurance - Customer Service Assistant Job in Kenya

Customer Service Assistant

Purpose of the Job

To ensure all Customers and Prospects are handled in a friendly and efficient manners as per the CIC Customer Value Proposition and to administer product support and query resolution to Customers

Duties & Responsibility

• Answer all incoming calls within three rings professionally stating the company name and my name
• Transfer all incoming calls to the correct extension
• That all calls, e-mails and walk in Customers and Prospects are handled as per the CIC Customer Value Proposition, added to the contacts database and queries resolved within 24 hours of initial contact
• Escalate Customer queries to the relevant job role if necessary
• Create a record of all Customers and referrals
• Retrieve voice mail messages and re-establish contact with both internal & external Customers
• Make contact with CIC Customers by email, telephone calls, SMS and social media within the specified turnaround time
• Complete call logs and reports
• Handle traffic generated from marketing campaigns
• Visit the Branches to promote Customer Service
• Generate and distribute weekly Jipashe e-newsletter on Customer Service
• Participate in the Newsletter Committee

Requirements
Academic Qualifications

• Degree in business related field E.g Business Management, Business Administration or Marketing (preferable).

Professional Qualifications

• Certificate in Customer Service
• COP an added advantage

Relevant Work Experience

• At least one years’ experience in marketing or Customer Service within the financial services industry
• Excellent Customer Service skills
• Excellent communication skills in both English and Kiswahili
• Highly ICT literate
• Excellent telephone etiquette skills
• Good understanding of ALL CIC products and the organisation structure

If you meet the above requirements and consider yourself up to the challenge, please email your application and a copy of your CV clearly indicating on the subject of your email the job Ref No.

 For example: Ref : Application for Customer Service Assistant Position to:

The Group Human Resources Manager
CIC Insurance Group Ltd

Strictly through Email to: recruitment@cic.co.ke

The application should reach us by close of business on 26th April 2013. 

Please note only shortlisted candidate will be contacted. 

If you do not hear from us by 15th May 2013consider your application unsuccessful.

CIC General Insurance Relationship Officer Job in Kenya

Relationship Officer – General Insurance
Purpose of the Job
To sell insurance services, promote the CIC brand, generate revenue and enhance the market share of the company by promoting high ideals of customer service excellence

Duties & Responsibility

• To ensure that market intelligence is carried out in order to identify prospects and establish their needs
• To ensure proper dissemination of product knowledge to the intermediaries/direct customers
• To give competitive quotations and ensure follow-ups are done for the same
• To facilitate timely issuance of relevant documents
• To facilitate timely collections of  premiums as per the company’s credit policy
• To make regular visits in order to maintain relationships with the customer
• To discuss the upcoming renewals to avoid lapses and ensure business retention
• To advise customers/clients on claims procedures i.e. timely reporting and relevant documentation
• To give support to intermediaries including carrying out risk surveys
• Soliciting for business from intermediaries.
•  Organising Agents’ seminars.

Requirements
Academic Qualifications

• Minimum of a Bachelor’s Degree in a Business related field, preferably Marketing from a recognized institution.

Professional Qualifications

• ACII/AIIK at least 3 papers.

Relevant Work Experience

• At least 2 years working experience in sales or marketing within a corporate environment. Previous experience in the insurance industry will be an added advantage.
• A clean and valid Driving Licence

Skills/ Knowledge

• Excellent communication and presentation skills
• Detailed product knowledge and underwriting skills
• Analytical skills
• Negotiation skills
• Driving skills
• Proficiency in MS Office skills

If you meet the above requirements and consider yourself up to the challenge, please email your application and a copy of your CV clearly indicating on the subject of your email the job Ref No.

For example: Ref : Application for Relationship Officer – General Insurance Position to:

The Group Human Resources Manager
CIC Insurance Group Ltd

Strictly through Email to: recruitment@cic.co.ke

The application should reach us by close of business on 26th April 2013. 

Please note only shortlisted candidate will be contacted. 

If you do not hear from us by 15th May 2013consider your application unsuccessful.

Postbank - Customer Relations Officer / Cashier

Postbank is a leading Savings Bank, with a National Branch network, and offering a wide range of financial services. 

We wish to recruit highly competent, proactive and self-driven people to fill the following position within our organization.

Customer Relations Officer / Cashier 

(PB 7)
 

Position Function
 

To coordinate customer relations activities and ensure provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote good corporate image of the Bank. 

Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter
 

Knowledge Skills and Abilities

• Attending to customer problems and issues by identifying, interpreting and suggesting appropriate remedial measures.
• Implementing changes to improve customer service.
• Coordinating and facilitating accounts opening.
• Facilitating the flow of information between the Bank and its customers.
• Ensuring brand visibility within the Branch.
• Analysing and classifying customer complaints, compliments, suggestions and queries and submit regular and timely reports.
• Perform cashiering duties
• Custodian of cash and other accountable documents
• Selling the Bank products
• Disseminate information to customers on new products

Qualifications

• Minimum KCSE Level certificate of C+ grade or equivalent.
• Diploma in Business Management/Administration/Marketing/Banking or a business related field from a recognized institution.
• Certificate in Customer Care/Public Relations/ Communication or equivalent.
• Computer literacy and proficiency.
• Excellent understanding and knowledge of operating systems, products and services.
• 2 years working experience in Customer Service or related field

Qualified candidates are invited to submit their applications with a detailed CV through the Postbank website www.postbank.co.kebefore close of business on Thursday 7th March 2013. 

Please note that only online applications will be accepted.
 

Please note that only shortlisted candidates who meet the minimum qualifications will be contacted.

Fina Bank - Relationship Manager Jobs

Fina Bank is the preferred Regional Business Bank with a strong presence in Kenya, Rwanda and Uganda. Fina Bank places great emphasis on a responsive and solution driven approach in providing services to its stakeholders.

The Bank has a strong developmental emphasis especially in growing businesses, and aims to ensure excellence in service delivery in the East African Region. 

The Bank is upgrading its technology infrastructure to a state of the art system and we are seeking to recruit highly driven and motivated professionals to partner with us in this exciting journey.

Currently we are looking to fill the following position:

Relationship Manager

Two positions (2)

Job Ref: HR/RM/001

To support the increased business we are looking for two dynamic, focussed and ambitious individuals to support business growth.

The Job

Reporting to the Head of Business – Assets, the jobholders will be responsible for managing and developing the Bank’s existing client base of corporate customers, and for identifying and growing new corporate clients along with an expansion in funded and non-funded corporate business volumes.

Key Roles and Responsibilities:

• Implementing our Bank’s strategy at branch level i.e. growth in new customer base with concurrent growth in branch assets;
• Developing and implementing customer service ethos in line with our Bank’s standards;
• Developing and retaining customer base and market bank products to new and existing customers;
• Managing risks and internal controls affecting the branch and ensure that the necessary steps are taken to measure, monitor and control these risks;
• Team Management, developing and managing performance of branch staff;
• Relationship Management.

Knowledge and Skills requirements:

• Degree in Business/ Finance; Risk, Credit, marketing or Accounting qualifications will be an added advantage
• Good understanding of Banking and Credit (at least 4 years experience in Relationship Management within a bank)
• Good presentation and communication skills;
• Well developed analytical, credit and numerical skills;
• Attention to detail and a results oriented individual;
• Must have the ability to work within strict deadlines and limited supervision;
• Strong business development and relationship management skills.

If you can demonstrate your ability to fill the above position, please submit your application along with your detailed CV stating your current position, remuneration, email, and telephone contacts to jobs@finabank.com . 

Please quote reference number on the subject field and the position you are applying for. 

Only applications that reach us on or before 10th August 2012 will be considered. 

Address your application to:

Head of Human Resources,

Fina Bank Limited,

P.O Box 20613-00200, Nairobi.

Only short listed candidates will be contacted.

Customer Service Executive Job in Kenya

Customer Service Exec Job Profile
 

Job purpose
 

Welcoming and guiding the customer through the show room, along with responding to question and demonstrating products, handling all quotations and also responding to email and telephone queries on sales and assisting where necessary
 

Key duties and responsibility

• Avail quotations to showroom clients and other clients brought in by the sales executives
• Welcome and assist the showroom clients in the process of product selection
• Provide exceptional customer service on daily basis.
• Maintain accurate and clearly marked shelved product to ensure accurate selection of product for dispatch
• Maintain all clients through proactive communication with the client and ensuring that all queries, complains are promptly attended to
• Maintain record of showroom client visits and update this on a daily basis
• Guide customers around the showroom
• Prompt feedback to email and telephone queries
• Time to time order processing in the absence of the order processor
• To help the other staff with the arrangement of the showroom, sometimes from ground to top, in order to ensure a clean working place
• Making sure that the items are delivered as programmed.
• Assemble merchandise for showroom as designated
• Stage completed order items in proper area for customer pick up or delivery
• Check on status of current orders.

Key Skills and Abilities

• Diploma in front office operations/ pr/sales & marketing
• Those with a background in food & beverage will have an added advantage
• 2-3 years experience in customer service executive position preferably in the hospitality industry
• Ability to work and contribute in a team
• Proven ability to meet sales targets
• Presentable with excellent communication skills
• Must be a strong "people person" with a positive, persuasive personality
• Competent computer and database skill

To apply for this position send your CV to recruitment@workforceassociates.net or recruit.workforceassociates@gmail.com on or before 3rd August 2012.

Indicate customer service executive on subject.

Customer Service Coordinator Job

Customer Service coordinator

Location: Nairobi

Company Profile:

Our Client is the leading player in the global Ice-Cold Merchandisers (Beverage Coolers) market and is the largest glass bottle producer in West Africa, meeting the needs of beverage companies.

Job Purpose:

The position entails the management of the Company’s Service Call centre.

Duties:

• Receipt and processing of customer complaints.
• Management of data flow to and from service providers
• Post warranty invoices reconciliation.
• Management of Service KPIs- accurately and timely opening and closing of Service Calls.
• Local order processing
• Monthly reporting for post warranty.
• Support Customers Service with spare parts reconciliation and expensing.
• Preferred Requirements:
• Minimum : Degree in Social Sciences
• At least CPA 1.
• At least 2 year experience working in a customer service environment preferably in the accounts department or data Analysis.
• Experience in Ms Word, Ms Excel, outlook and other related computer packages.
• Excellent interpersonal skills to effectively interact with all levels of staff.
• Capacity to work independently and as a team member.
• Data management skills.
• Good communication skills, excellent telephone manner and excellent customer service attitude.
• Experience with customer service support.
• Be a self-motivated individual with the ability to multi-task during high volume call times.
• Working knowledge of accounting system Pastel will be an added advantage.

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contact

SONY Sugar - Brand Manager and Mechanical Engineering Manager Jobs

We are in the process of diversifying and transforming our operations to meet the ever changing customer requirements by producing ethernal and co-generation. 

In this regard we seek to enhance our human capital base by filling the following strategic positions with vibrant and competent Kenyan Citizens:-

1. Brand Manager

Reporting to Head of Marketing and Business Development, the Brand Manager will be responsible for:

• Developing and managing brands with the aim of maximizing brand profitability
• Preparing and implementing the annual brand plan
• Generating brand targets i.e. price, budgets, profit, market share and sales in liaison with the Head of Marketing & Business Development
• Developing and implementing brand campaigns i.e. advertising, promotions, and public relations
• Monitoring brand performance and initiating corrective action as may be required
• Co-coordinating the ordering process for promotional materials in liaison with procurement and ensuring prompt availability of materials and correct placement Initiate and carry out brand research
• Generating merchandising standards for point of sale materials and monitoring placement of these materials
• Monitoring brand packaging and initiating packaging updates
• Providing support in new product development initiatives
• Ensuring brand marketing spend as per budget

Person Specifications

• University graduate, Bachelor of Commerce (Marketing Option)
• Professional qualification in Marketing
• Must have minimum 3 years’ experience in marketing
• Must have experience in advertising agency liaison and development of advertising campaigns
• Experience in Brand Management will be an added advantage
• Experience in new product development
• Good communication, customer care and presentation skills
• Excellent Report Writing and Presentation Skills
• Creativity and numeracy skills
• Computer literate
• Age, 30 years and above.
• Self-starter, team worker and lateral thinker

2. Mechanical Engineering Manager

Reporting to Head of Manufacturing, the Mechanical Engineering Manager will be responsible for:

• Enabling production targets to be met by eliminating avoidable factory stops attributable to mechanical failures.
• Planning and implementing preventive maintenance systems in the Factory plant.
• Preparing operational specifications and controlling engineering Projects.
• Operating the division within the approved budget of all resources, man, money, material and time.
• Preparing timely, divisional monthly reports.
• Enforcing safety policy in the factory.
• Organizing plant inspection scheme with a view to minimizing downtime.
• Planning and co-coordinating Effective Annual Plant and weekly maintenance.
• Improving the performance standards of all employees in the division by organizing and implementing training seminars, coaching etc.
• Maintains high level of discipline within the division.
• Providing strategic input in the area of Mechanical Engineering in Manufacturing

Job Specification

• A holder of Bachelors’ Degree in any of the following;-Mechanical Engineering, from a recognised institution with eight (8) years’ relevant work experience in a similar environment.
• Post graduate qualification in any of the following;- project management, strategic management, maintenance and condition monitoring, environmental management or any other related field from a recognised institution
• Registered with a professional body.
• Attended a senior management course for a period lasting not less than 4 weeks
• Performance and results.
• Computer proficiency
• Aged at least 30 years and above

If you believe that you demonstrate abilities to meet the criteria of the above positions, please submit your applications with copies of your certificates and other testimonials with a well detailed Curriculum Vitae (CV) immediately but not later than July 20, 2012 to:

Managing Director
South Nyanza Sugar Company Limited
P.O. Box 107 - 40405
Sare - Awendo

IAT Pension Towers Receptionist / Customer Service Assistant Job

Exciting Role in IAT
 

A position ofReceptionist / Customer Service Assistant has opened up at the IAT  Pension Towers
 

Get connected to an Exciting career.
 

IAT Pension Towers is looking for  candidates to fill the position of Receptionist / Customer Service Assistant. The positions combine both Front Office reception work, handling customer enquiries and keeping records of the same.  

This position is customer centered, and entails selling IAT’s degree and other courses, giving relevant business and IT career information to clients, encouraging ongoing students to register for diploma and degree courses, registering students onto relevant courses, dealing with student affairs and keeping clean records of the same. 

The Person:
 

The suitable candidate should:

• Be a Diploma holder, in a business related field
• Have completed both ICDL 1 & 2
• Posses excellent interpersonal and communication skills
• Be able to work flexible hours (upto 7p.m. in the evenings)
• Have experience in handling customers and be a people person

If you strongly believe that you have the qualities outlined above, enclose your detailed curriculum vitae (not more than 2 pages), your diploma certificate and cover letter stating why you think you are the right person for the job, to reach the HR Director not later than 5p.m. on Friday 17 February 2012.

Address applications to:     

HR Director
Symphony, Symphony Place, Waiyaki Way, 
P.O. Box 14201, 00800,
Nairobi, Kenya
 

Email: HRD@symphony.co.ke
 

Phone 4455000/ 0716 794 954

Applicants are required to call the HR Department on the numbers shown above on Tuesday 21 February 20122008, to find out if they have been short listed for the position.  

Kimisitu Sacco Society Customer Care Assistant Job

Kimisitu Sacco Society Ltd invites qualified candidates to apply for the position of Customer Care Assistant. 

The Customer Care Assistant will mainly be responsible for answering members’ queries and dealing with walk in customers.

Main duties and responsibilities:

• Handling and resolving customer complaints diplomatically to ensure continued mutual relationship.
• Receiving and responding to routine inquiries from members.
• Ensuring the society adheres to the customer service standards and customer service charter.
• Co-ordinating with the management staff regularly on society operations in order to determine ways of meeting customer needs and expectations.

Qualifications

• Diploma in Public Relations, Marketing or a business related Diploma from an accredited institution.
• Training in customer care will be an added advantage.
• Minimum three years working experience in a similar position.
• Must be computer literate. 
• Experience in working with Microsoft Navision is an added advantage.

Skills

• Must have a genuine interest in working with and helping customers.
• Excellent communication and people skills.
• Ability to work well in a team.
• Must be well presented, mature, polite, tactful and friendly.
• Must be able to handle complaints and difficult situations.

How to apply
 

Applicants are invited to send a cover letter illustrating their suitability for the above position against the listed qualifications/competencies/skills and a detailed curriculum vitae, with names and addresses of three referees (including telephone, fax numbers and email address). 

All correspondence should be addressed to The Chairman and sent via email to admin@kimisitusacco.or.ke by Friday 8th June 2012. 

Applications with multiple attachments or from job agencies will not be accepted.
 

Only short listed applicants will be contacted. 

We invite you to learn more about KIMISITU Sacco by accessing our web site: www.kimisitusacco.or.ke

Client Service Executive (CSE) Analyst Job

Client Service Executive (CSE) Analyst

Dynamic People Consulting is recruiting a Client Service Executive (CSE) Analyst for one of its clients.

The successful candidate should have the following qualifications:-

• Bachelors degree in Statistics
• Three (3) years working experience in related field
• Experience processing large amounts of data
• Solid statistical and logic skills; specifically SPSS or SAS
• Exceptional aptitude for data analysis
• Accuracy and attention to detail
• Advanced proficiency in SQL, Excel, PowerPoint and Word
• Strong oral and written communication skills

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration torecruitment@dpckenya.com

Only qualified candidates shall be contacted

Measurement Science (MSci) Client Service Manager Job

Dynamic People Consulting is recruiting aMeasurement Science (MSci) Client Service Manager for one of its clients.

The successful candidate should have the following qualifications:-

• Bachelors degree in business management, economics, behavioral sciences, statistics or relevant field;
• Minimum of 5 years cross function experience;
• Experience as a financial consultant;
• Ability to turn numbers into stories the clients can understand and respond to;
• Ability to use statistical methodologies to analyze data;
• Exceptional aptitude for data analysis;
• Excellent interpersonal communication and presentation skills;
• Advanced proficiency in SQL, Excel, PowerPoint and Word;
• Advanced  SPSS or SAS skills;
• Accuracy and attention to detail;
• Strong statistical and logic skills;
• Strong verbal and written skills;
• Excellent organizational skills.

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to recruitment@dpckenya.com

Only qualified candidates shall be contacted

Customer Service Manager Job Vacancy in Kenya

Hawkins Associates Ltd

Customer Service Manager

Ref No: 431/AB/FN

With this newly created position, our client, a leading and rapidly expanding marketer of energy related products wishes to achieve a superior level of customer service, not only within the company but also across its dealer network.

This should translate into higher levels of customer satisfaction and increased profitability in business.

The successful candidate will lead, manage & train the customer service team, set professional standards and ensure that these are adhered to when dealing with inquiries, complaints, concerns and requests about products and services.

This will also involve the development and implementation of customer service policies and procedures as well as the tracking and analysis of customer feedback and suggestions.

We invite applications from Kenya citizens who match the following requirements:-

• Aged 28-33 years;
• Hold a bachelor's degree in a business related field
• Have at least 5 years customer service experience in a supervisory or management level acquired in a business renowned for excellent customer service
• Have in-depth knowledge of customer service principles, practices and systems for tracking/measuring the same
• Have excellent communication, problem analysis and problem-solving skills.

Our client will offer a competitive remuneration package and good prospects for career advancement in a highly progressive environment

Send your application letter and CV- do not attach certificates/testimonials and state how your experience matches the specification, quoting job Ref. No. to hawkins.associates@khigroup.com

Parapet Cleaning Marketing and Customer Service Executives Jobs in Kenya

Marketing Executive

The key responsibilities of this role will include but not limited to: -

Planning and prioritizing marketing activities and customer/prospect contact towards achieving agreed marketing targets

Responsible for planning marketing and CSR activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities and evaluating and analyzing marketing campaigns

Monitoring and reporting on market and competitor activities and provide relevant reports and information.

Implementing the processes of developing of profitable business and sustainable relationships internally and externally.

Qualifications and Skills

• Degree in business or marketing related discipline
• Proficiency in computers
• Experience in marketing, PR and communications an added advantage
• Creative mind

Customer Service Executive

The key responsibilities of this role will include but not limited to:-

• Interacting with customers to provide information in response to inquiries about products or services
• Keeping records of transactions and update and maintaining databases of information.
• Updating Customer Relationship Management database of the organization with new information
• Ensures that client issues (inquiries & complaints) are dealt with in an efficient manner, informing the relevant personnel of any problems that may arise.
• Filing of customer correspondence

Qualifications and Skills

• Degree in business or marketing/customer service related discipline
• Certificates in customer service are an added advantage.
• Proficiency in computers

Core Competencies

• Spontaneous, mature, and friendly personality.
• Must be intelligent with ability to handle diverse customers.
• Must have good communication, interpersonal and computer skills.
• Should have good client relation skills.
• problem analysis and problem-solving
• attention to detail and accuracy
• pro-active in nature

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title on the email subject to hr@parapetcleaning.com

GBC Intern Customer Care Executive Job in Kenya

Position: Intern Customer Care Executive

We Hire Character and Train Skills

Reports to:Communications and Corporate Affairs Manager

GBC offers flexible ICT web solutions in web design, web based Monitoring and Evaluation (M & E) systems and reporting tools, mobile web applications, domain registration, web hosting, social media and internet marketing and other web design services with professional project delivery and expert advice.

We assist clients improve organizational and individual performance by leveraging well-managed ICT infrastructure, backed up by expert support and advice.

We aim at being the ICT web solutions provider of choice in Eastern Africa based on our client approach.

Education & Skills:

• A Bachelor’s degree/ diploma in communication, public relations, front office or equivalent training in Hospitality.
• Knowledge and experience in IT industry operations.
• A confident and determined demeanor.
• A minimum of 6 months work experience
• Vibrant personality with high integrity standards
• Excellent communication skills.
• Courtesy, tact and ability to work effectively in a team environment
• Excellent inter-personal skills; reliable, enthusiastic and upbeat personality Good typing speed.
• Able to promote and initiate work processes and complete given assignments with minimum supervision and to possess a high sense of confidentiality and initiative.
• Any qualification in IT is an added advantage

Roles and Responsibilities:

• Respond to incoming emails, letters, phone calls and live chat.
• Receive visitors and accord them necessary support.
• Going through the dailies to identify potential partners or suppliers.
• Taking minutes for internal meetings and data entry where necessary.
• Offering support to clients in using our online portals.
• Scheduling meetings as required.
• Resolve client concerns and complaints within the stipulated company hours.
• Modify and improve filling systems, or implement new filing systems.
• Maintaining proper filing records for all Administration Department.
• To work in co-operation with other staff members to ensure that the aims of the company are achieved.
• Any other duties assigned.

Kindly submit your cover letter and CV to careers@gbc.co.ke addressed to the Operations Director by 22nd January, 2012.

GBC is an equal opportunity employer

www.gbc.co.ke and www.gbckenya.net

IAT Customer Service Assistant Job

The Institute of Advanced Technology (IAT) is seeking to recruit a Customer Service Assistant to handle our front Office reception work.

The IAT School of Business is looking for a candidate to fill the position of Customer Service Assistant.

The position combines both Front Office reception work, handling customer enquiries and keeping records of the same.

The Person:

The suitable candidate should:

• Be a Diploma holder, in a business related field
• Have completed both ICDL 1 & 2
• Possess excellent interpersonal and communication skills
• Be able to work flexible hours (up to 7p.m. in the evenings)
• Have experience in handling customers and be a people person
• Have worked in a similar role for at least 6 months.

If you strongly believe that you are competent to do the above job kindly apply by email, with your CV and relevant certificates, not later than Wednesday 25 2012

Address applications to: 

Human Resources Director
IAT
P.O. Box 14201, 00800
Westlands Nairobi, Kenya

IAT, Symphony Place,
Waiyaki Way Slip Road,
Westlands,

Tel: 4455000/0716 793 954 Nairobi

Email: hrd@symphony.co.ke

Customer Service Representatives Jobs in Nairobi

Customer Service Representatives

Location: Nairobi

Our client, an International BPO firm with Head Offices in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi.

We are looking for candidates with outstanding communication skills, both written and verbal.

Key Responsibilities

• Screening and moderating user submitted content, answering support requests and performing support functions.
• Moderating and screening written user content on Profiles
• Moderating and screening user submitted photos
• Answering Online Help Requests
• Answering telephone support requests
• Processing Testimonials (depending on language)
• Various support tasks

Key Skills and competences 

• Internet literate
• A passion for Customer Service
• Fluent in English and knowledge of any foreign language is an added advantage
• Candidates willing to work on a 24 hour shift system
• Graduates should not apply.
• Ability to respond promptly to customer inquiries
• Ability to handle and resolve customer complaints
• Ability to multitask and take up more workload when required
• Outstanding language skills (grammatically correct, can express things clearly)
• Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
• Very good work ethic (reliable, motivated, professional)
• Must be aged below 30 yrs

To apply, send your CV only to jobs@flexi-personnel.com by Friday 20th January 2012.

Kindly indicate the position applied for as well as the minimum daily wage expectation on the subject line.

Stock Taking Clerks Jobs in Kenya - Salary K'sh 500 A Day.

Our client is a Nairobi company dealing with motor vehicle accessories.

As part of their stock taking process, the client wishes to employ energetic and dedicated workforce for a period of three to five days.

The daily wage applicable is Ksh 500 payable after completion of the task.

Job Description

• To compile records concerned with ordering, receiving, storing, issuing, and shipping materials, supplies, and equipment
• Compiles data from sources, such as contracts, purchase orders, invoices, requisitions, and accounting reports and writes, types, or enters information into computer to maintain inventory, purchasing, shipping, or other records.

Qualifications

• Diploma in Business Administration or
• Diploma in Procurement, or Stores Management or
• CPA qualification with experience in store Keeping.
• Minimum age 24 and above.
• Computer skills
• Ability to work unsupervised.

Daily salary is Ksh 500.

If you are interested please apply with your CV only with the job title as indicated above.

Email: jobs@corporatestaffing.co.ke
Corporate Staffing Services Ltd
13 floor, Suite 3,
Development House, Moi Avenue.

N.B We do not charge any fees for having your CV in our database nor for interviewing.

German Speaking Candidate for Call Centre Job in Kenya

German Speaking Candidate for Call Centre

Tradestar Kenya Limited is a fast growing outsourcing organization situated in Thika town.

We are looking for someone who is confident, has a great voice and enthusiastic to fill up the position of Customer Relations Assistant.

Education and experience:

• Must have proficiency in German Language
• A Bachelor’s degree in Business Administration, Marketing or equivalent.
• Knowledge and experience in Dreamweaver and Photoshop
• Computer literate
• A confident and determined approach.
• Vibrant personality
• Excellent communication skills.
• Strong IT industry awareness.
• A minimum of three years progressively responsible job related experience
• Courtesy, tact and ability to work effectively in a team environment
• Excellent inter-personal skills; Reliable, enthusiastic, upbeat personality
• Good typing speed.
• Able to promote and initiate work processes and complete given assignments with minimum supervision and to possess a high sense of confidentiality and initiative

Duties and Responsibilities:

• Communicating with the existing customers to increase or maintain sales levels
• Initiate new calls to generate interest with prospective customers
• Developing and maintaining new database contacts and details of potential customers
• Updating Customer Relationship Management database of the organization with new information
• Make quotes for new and existing customers
• Ensuring the correct maintenance of follow-up procedures to the potential clients
• Maintaining detailed records and accounts of all telesales promotions.
• Ensures that client issues are dealt with in an efficient manner, informing the relevant manager in accounts, logistics of any problems that may arise.

If you are up to the challenge and posses the necessary qualification and experience please send your resume andapplication letter indicating your experience to info@tsk.co.ke.

P O Box 1251, 01000, Thika

Tel: 067-20252