IT Assistant

Summary

 

Our client is the world’s leading food processing and packaging solutions company. Working closely with their customers and suppliers, they provide safe, innovative and environmentally sound products to people in more than 170 countries around the world.

 The On Site Services Analyst is responsible for handling the day-to-day ticket flow within the service and for handling routine tasks on the site
 

Primary Responsibilities

1. Ticket / Incident Handling (70%)
2. Order Handling (10%)
3. Installation Handling (10%)
4. Local Projects & Activities (10%)

 REQUIRED WORKING RELATIONSHIP
Internal:

• First Line Hardware & Software Support to end users
• Ticket Resolution through CIC.
• Deployment of PCs and associated peripherals including new installations and the redeployment of existing equipment.
• Assist in the compilation and maintenance of hardware and software inventory
• Supplier Management – Purchase Requisitioner for IT
• Undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.

 External:

• Onsite Support Services – SSA Cluster
• Escalation of Tickets / Incidents to Global IM
• Documentation of Ticket Resolution
• Undertake such projects in line with the responsibility of the job, as outlined by Global IM.

 

SKILLS AND QUALIFICATIONS

Qualifications:

• Bachelors Degree in Computer Science / Technology
• At least one year practical experience in a similar position

Core Competencies:

• Self starter, drive, good sense of initiative
• Results oriented
• Team player
• Analytical with strong problem solving skills
• Technical skills

 Knowledge & Skills:

• Proficiency in Computer Hardware
• Proficiency in Computer Networking
• Proficiency in Various Computer Applications
• Know-how of ERPs e.g. SAP
• Server administration and maintenance

 Behavior & Attitude:

• Accountability
• Versatile
• Ability to work under Pressure
• Proactive
• Adaptability

 

HOW TO APPLY

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by:

 

Sending CV to recruiter@personnelresource.com

 

Only short listed candidates will be contacted. “Personnel Resource is an equal opportunity employer”