Technical Coordinator
Location: Nairobi
Our client, a leading high-tech security provider in East Africa with its corporate headquarters in Nairobi is looking for a qualified and experienced individual to fill a position of Technical Coordinator.
The successful candidate will be responsible for coordinating between clients, technical team and other departments.
Key Responsibilities
Location: Nairobi
Our client, a leading high-tech security provider in East Africa with its corporate headquarters in Nairobi is looking for a qualified and experienced individual to fill a position of Technical Coordinator.
The successful candidate will be responsible for coordinating between clients, technical team and other departments.
Key Responsibilities
- Prepare installation schedule from equipment picking, slips received and communicate expected start date to the Sales team.
- Communicate any changes in the scheduled dated to the Sales team and the Client.
- Make appointments with the clients on behalf of the technical Supervisors.
- Keep client informed on progress of installation and any changes in the schedule during the Installation process.
- Collect Job cards from the Technical Supervisors and update into the Evolution system.
- Ensure Technical Teams report on site in time and carry out the installation work within the quoted time.
- Ensure all complains related to technical department are updated within 24 hours and effectively closed within 48 hours.
- Liaise with clients on all technical issues including complains and communicate to the concerned personnel.
- Ensure close inter-departmental co-ordination on technical related issues.
- Forward weekly lists of the service, maintenance and Installations done to the Customer Care Manager for client feedback.
- Ensure for all jobs Handing over documentation is signed by Client, and forward to Finance department for Invoicing.
- Prepare quotations for upgrades and follow up with clients.
- Daily data entry and generation of reports from the Evolution.
Qualifications
- Diploma in Business Administration and Management
- 2 years experience.
- Results oriented individual willing to work long hours
- Have good communication skills
- Some technical background will be an added advantage
To apply, send your CV only to recruit@flexi-personnel.com before Wednesday 7th December 2011.
Clearly indicate the position applied for and the minimum salary expectation on the subject line.
Clearly indicate the position applied for and the minimum salary expectation on the subject line.
