Our client, Virtual City is the market leader in the development, customization and implementation of innovative mobility solutions.
The company has achieved this by being able to constantly recognize and adapt to the changing needs and growing demands of their clients by continuously developing and introducing new technological innovations into the market.
The company seeks to recruit a Client Services Manager who will develop all Group Client Service Plans to enforce Customer Service Charter, while supporting the Chief Technical Officer.
The Position
The position holder will be reporting to the Chief Technical Officer.
He / She will have the following roles:
The company has achieved this by being able to constantly recognize and adapt to the changing needs and growing demands of their clients by continuously developing and introducing new technological innovations into the market.
The company seeks to recruit a Client Services Manager who will develop all Group Client Service Plans to enforce Customer Service Charter, while supporting the Chief Technical Officer.
The Position
The position holder will be reporting to the Chief Technical Officer.
He / She will have the following roles:
- Develop Group Client Services Plan
- Enforce Customer Service Charter
- Lead all Personnel in Service Delivery Departments
- Direct and coordinate activities of business or departments concerned with Service Delivery
- Enforce and Consolidate Reporting from teams
- Enforce Quality of Service across Service Delivery Departments
Key responsibilities will be:
- Lead all Personnel in Service Delivery Departments
- Planning and Strategy - Develop Group Client Services Plan
- Map Service Delivery Plans
- Departmental Co-coordination-Work with departmental heads to schedule, supervise and direct the work of all employees
- Enforce and Consolidate Reporting from teams - Monitor and Report on Account Management Team Performance
- Lead the Technical Implementation teams
- Develop skills base to support all group products and services
- Develop detailed Technical Resolution Plan and procedures that include
- Develop on-site test plan for re-deployed/updated systems.
- Liaise with internal and external project managers.
- Lead the Technical Support Teams
- Support clients within the set resolution time frames
- Monitor and Report on Customer Service Performance
- Develop & Ensure the compliance with the following
- Align deliverables and response times with Customer Service Objectives
- Ensure all tasks, deliverables, resolutions, etc are captured in CRM
- Resource Development- Keep abreast with the latest technologies both in hardware and software
If you are qualified and up to the challenge, please send an updated Curriculum Vitae (Ms Word version) to careers@altimaafrica.com clearly stating the job position (Client service Manager) in the subject.
Include your daytime contact, Current & Expected remuneration as well as your Notice Period in your application cover letter.
Deadline for application is Friday 9th December 2011.
Only shortlisted candidates will be contacted.
Include your daytime contact, Current & Expected remuneration as well as your Notice Period in your application cover letter.
Deadline for application is Friday 9th December 2011.
Only shortlisted candidates will be contacted.
