Customer Service coordinator
Location: Nairobi
Company Profile:
Our Client is the leading player in the global Ice-Cold Merchandisers (Beverage Coolers) market and is the largest glass bottle producer in West Africa, meeting the needs of beverage companies.
Job Purpose:
The position entails the management of the Company’s Service Call centre.
Duties:
- Receipt and processing of customer complaints.
- Management of data flow to and from service providers
- Post warranty invoices reconciliation.
- Management of Service KPIs- accurately and timely opening and closing of Service Calls.
- Local order processing
- Monthly reporting for post warranty.
- Support Customers Service with spare parts reconciliation and expensing.
- Preferred Requirements:
- Minimum : Degree in Social Sciences
- At least CPA 1.
- At least 2 year experience working in a customer service environment preferably in the accounts department or data Analysis.
- Experience in Ms Word, Ms Excel, outlook and other related computer packages.
- Excellent interpersonal skills to effectively interact with all levels of staff.
- Capacity to work independently and as a team member.
- Data management skills.
- Good communication skills, excellent telephone manner and excellent customer service attitude.
- Experience with customer service support.
- Be a self-motivated individual with the ability to multi-task during high volume call times.
- Working knowledge of accounting system Pastel will be an added advantage.
To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.
Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contact
