Purpose/Summary:
The incumbent will offer customer support services to both internal and external customers on public health in liaison with Regional Area Manager (RAM), Regional Director (RD) respectively; with the purpose of meeting the stipulated organizational objectives.
Key Responsibilities:
- Contribute positively to the overall company expectation by HQ qualitatively and quantitatively.
- Achievement of overall annual budget for the company.
- Compliance with internal standards and procedures.
- Meet the set country and product portfolio specific quantitative targets as per the annual action plan and budgets allocation.
- Conceptualize, prepare and provide annual detailed SMART country plans for review.
- Prepare objective based country travel plans covering entire product portfolio “new products”, execute, report with detailed analysis and make recommendations.
- Relationship building inside, outside office and detailed knowledge of key identified stakeholders.
- Develop a country database of key customers, stakeholders and partners in the company’s key areas of operation in liaison with Public Health.
- Ensure recruitment, training, development, maintenance, focus and appraisal of agents.
- Ensure timely payment of debts within the agreed credit period.
- Ensure customer complaints and resolutions are discussed with the customer as well as relevant internal departments to satisfaction.
- Practical product knowledge within company portfolio.
- Use effectively and efficiently company resources hence maximizing productivity.
- Ability to introduce entry barriers with global company “new product portfolio”.
- Advanced degree in business administration/Bachelors degree in business related field.
- Additional degree/diploma in Public Health related discipline will be an added advantage.
- More than 5 years experience in sales.
- Sales experience in public health, pharmaceutical or insecticide related field will be and added advantage.
- Knowledge in French is an added advantage.
- International or regional travel (Africa).
- Interact cross culturally and innovative ability.
How to apply:
Send your application including a cover letter and detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 18th March 2011
Adept Systems
MANAGEMENT CONSULTANTS
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Web: www.adeptsys.biz
Only short listed candidates will be contacted. Visit our website for more vacancies.
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